Operators have a partner that understands their business challenges and delivers valuable, innovative solutions. With Customer Care, customers will have one point of contact for an integrated support and service response, from pre-sale technical support through integration, support, training and on-going maintenance.īallard Customer Care provides vehicle systems integrators with a knowledgeable partner in delivering the precise features and specs that fleet operators require. The new name, Customer Care, reflects our focus on optimizing our customers’ experience throughout their journey. Until recently the support for our customers’ journey was handled by a variety of teams working under the group name After Sales Support. And it speaks to the level of service and attentive support delivered by our Customer Care team. That’s a remarkable statistic that reflects the high quality of our purpose-built technology. More than 1,000+ Ballard-powered buses are now in operation, predictably delivering transit riders to their destinations across all local geographies and weather conditions.įor us in the Ballard Customer Care team, the growth in our customer base means more fuel cell buses on the road-and a strong track record to uphold: in 2020 our customers maintained an overall fuel cell availability of 97.5%.

In 2020, more fleets of Ballard-powered buses came into service in the US and Europe than at any time in the past. The transition to zero-emission is underway and transit systems are adopting fuel cell buses at scale.

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